There is a willingness to develop a workflow engine that sits like a glove on our ISO process flows. Incontrol allows for process management across all departements. Incontrol became a choice candidate to partner with as their system is versatile enough to cater for our particular requirements. Not long after introducing ISO we realised further digitization would increase our efficiency and growth. Growth trajectory indicated a requirement to manage our process flows better to guarantee future growth by standardizing service delivery. Towards the latter part of 2016 we decided to introduce ISO 9001:2015 QMS into the business. No real implementation crisis, fairly smooth transmission - this was a major benefit feature. Change can be very difficult and stressful in a Company, in our case we went from no digitization to doing everything on Incontrol in a very short space of time. Setting the security permissions is more difficult than it should be especially when you have users numbering in the hundreds.Overall the experience with Incontrol was very positive, working with individuals that always try to create value and efficiencies. There is minimal scope for custom fields on the various tabs that make up the event management, however keeping in mind the price point of the product this was not unexpected. The customer service I have received from the INX IT support team has been second to none, they are always very willing to help and they are very knowledgeable regarding their products. The ability to set up automated notifications (again based on specific triggers), and automated reports ensures that the right people are kept up to date in a timely manner. Having workflows that can be customized based on numerous triggers makes for some very specific and smooth Event management. Makes reporting and management of Events very simple. Also the team at INX are more than willing for you to provide input regarding what you would like to see from the product in future releases. As an administrator when ever I have had any issues with the product the IT support team have always been very helpful. Once the product is configured the way you need the product works flawlessly. The presentation of standard Reports is not aesthetically appealing. Cost structure for adding additional modules including maintenance support services makes the product less attractive, which makes your customers want to look at alternative systems. Performance Dashboard(s) seem to be limited in comparison with other systems currently on the market. Integrating all events with a Risk Register is complex and requires set disciplines to implement correctly. Level of utilisation of these features does come down to training and managements drive to engage the system. The system has many features that are interconnected to help with developing an organisations risk profile. Important aspects include getting the workflows correct to have an effective process through until verification and close-out.

If set-up properly, the event management system can be fully utilised for many types of events. The system can deliver but requires drivers and champions at various levels.

The full implementation of the system took longer than expected mainly through a reduced uptake / engagement from senior management. INX InControl has matured over the 8/9 years with some positive effect to our business and is showcased during many audits of our management systems with our Clients, Regulators and 3rd Party assessors. time for some of the big projects to be rolled out and even after suggestions from users are put forward they still aren't taken into consideration - Risk Register - Mobile App. can be frustrating when this isn't the only task I do in my role but takes the biggest chuck of my time. The time taken for some of the upgrades to fix known issues occurs, or that we will send support ticket with evidence and all the details to be told please send more which you do and either it cant be replicated its fixed itself or I found my own work around. and the other things is someone will have worked one way for ages and then in an update it changes and sometimes its only by trail and error you find the change and if it was working well before and we ask for the change to be bought back seems no cant happen.

Sometimes the simple things are more difficult then they should be but many improvements have been put in place. The ease of use for our front end users from those that use it daily to those that use it once every 6 months. Visibility for a number of users and all from central locations or in the field.

Incontrol software